This Privacy Policy governs the manner in which Solar Mentor and its subsidiaries (“we/us/our”) will handle (collect, use, maintains and disclose) personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (the “Privacy Law”).

At Solar Mentor, we are committed to safeguarding the privacy and protecting the personal information of our valued customers. This Privacy Policy outlines how we collect, use, disclose, and handle personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

1. Collection of Personal Information: We may collect personal information from you when you interact with us, such as when you visit our website, make an enquiry, request a quote, or engage in any business transactions with Solar Mentor. The types of personal information we may collect include your name, contact details, address, email address, and other relevant information necessary for providing our services.
2. Use of Personal Information: We may use your personal information for the following purposes:

• Providing solar products and services tailored to your requirements.
• Responding to your enquiries and requests efficiently.
• Administering and managing our relationship with you.
• Sending important updates, newsletters, and promotional materials (with your consent).
• Conducting research and analysis to improve our products and services.
• Complying with legal and regulatory obligations.

3. Disclosure of Personal Information: We may disclose your personal information to third parties in the following circumstances:

• Trusted service providers who assist us in delivering our services.
• Regulatory authorities or law enforcement agencies as required by law.
• With your consent, to other parties for specific purposes.

4. Security of Personal Information: We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We use industry-standard security practices, including secure storage, encryption, firewalls, and regular system monitoring, to ensure the integrity and confidentiality of your personal information.
5. Accessing and Updating Personal Information: You have the right to access and update the personal information we hold about you. If you would like to review, correct, or delete your personal information, please contact us using the details provided below. We will promptly respond to your request, subject to any legal or contractual obligations.
6. Cookies and Website Analytics: Our website may use cookies and other tracking technologies to enhance your browsing experience and collect anonymous data for website analytics. These technologies help us understand how our website is used, improve our services, and provide you with relevant content.
7. Privacy Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The most recent version will be available on our website. We encourage you to review this policy periodically for any updates.
8. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: info@solarmentor.com.au